your privacy: It's our business
the usual course of real estate transactions, REALTORS may require from
buyers and sellers, personal and property information. Some of this
may be considered private. Collecting and sharing this information is
essential part of the buying and selling process. At the same time, few
things are more important to individuals than their privacy. We
the rights of buyers and sellers to protect and control their personal
information, and are committed to using fair information practices when
dealing with your personal information. This brochure explains what we
do with your information and how you control it. If you have any
speak to your REALTOR or contact your local real estate board or your
real estate association.
abide by the Privacy code of the Canadian Real Estate Association which
sets out the commitment of REALTORS and your rights regarding the
of your personal information. We will:
your consent when we collect, use or disclose your personal information
use the information for the purposes we discussed with you
you access to your information
privacy policies that are clear and understandable
What is personal information?
information is any information about an identifiable individual. This
not include information which is publicly available such as a phone
listing your name, address and telephone number.
How does Realtor collect personal information?
information will be obtained directly from you, the client. We may also
collect information from other sources such as credit bureaus and
agencies, as needed. At the time information is collected, you will be
told what uses will be made of it, and your consent to that collection
and use will be obtained.
What does Realtor do with my information?
information is used to facilitate the real estate transaction.
marketing your house involves advertising the property in any medium,
electronic media (e.g. newspapers, real estate publications, Internet
sites) and we will also be disclosing property information to other
and prospective buyers. If the listing is on MLS®, the property
will be given to the real estate board or boards operating the Multiple
Listing Service(s). The listing information will be distributed through
the MLS® system to any persons authorized to use the service (which
may include other REALTORS, appraisers, government departments and
and may be marketed by the board in various media, including the
Property Information, including sales data, is kept in the MLS®
and by placing your listing on the MLS® system, you are agreeing to
allow this ongoing use of listing and sales information.
How do I find out what personal information Realtor has about me?
should be able to see your personal information held by us or by a real
estate board/association by calling, writing or visiting the
in person. They may be specific procedures you have to follow or forms
you have to fill out, and you may have to pay a minimal fee foe the
Can I correct my personal information that is wrong?
you can. Contact Realtor or the specific board/association,
the correction you are requesting and why. If you can show the
is inaccurate or incomplete, it will be corrected.
Is there a review process?
If you have any questions or concerns about the way your personal
has been collected, used or disclosed, or if access to your personal
have been improperly refused, or if the company has refused to correct
erroneous information, try to settle the matter directly with the firm.
It has procedures in place to respond to complaints. If you are not
you can contact the Privacy Commissioner of Canada, at email@example.com
or by calling 1-800-282-1376.